Contact Golden Corral Buffet Restaurant | Endless Buffet Restaurant (2023)

LANCE TRENARY

PRESIDENT AND CHIEF EXECUTIVE OFFICER

Lance Trenary began his restaurant career in his father’s restaurant at a young age, where he learned the value of guests and the people who serve them. Lance joined Golden Corral in 1986 as Partner Manager. After deciding to pursue a multiunit career with Golden Corral, he quickly rose through the system, holding leadership roles of increasing responsibility. He was named President and Chief Executive Officer in January 2015, leading America’s largest buffet and grill concept and becoming only the third person to hold this position in the brand’s 49-year history. This year marks Lance’s 36th year with Golden Corral.

Lance’s industry leadership includes his current role as Chair of the Board of Directors for the National Restaurant Association, as well as serving as a Trustee for the National Restaurant Association Educational Foundation. Lance also serves on the Executive Committee of the North Carolina Restaurant and Lodging Association and is a former Chair (2016). He has chaired the Restaurant Industry Executive Council and served as a WFF CEO Advisory Council member.

Lance was the 2022 recipient of the highest honor in the restaurant industry, the IFMA Gold and Silver Plate Awards. In 2019, Lance was named the Restaurateur of the Year by NCRLA and was a past recipient of the Griff and June Glover Award for Distinguished Service. In addition, Lance was the recipient of the 2019 Chairman’s Award for the National Restaurant Association Educational Foundation and was the National Restaurant Association’s 2020 Chairman’s Award recipient for outstanding leadership and contributions to the industry. He has also been named to the Society of Fellows of the Culinary Institute of America.

Committed to giving back, Lance served as a founding board member for Camp Corral, a summer camp for children of wounded or fallen military service members, and chaired the board in 2019. Lance also serves on the Founder’s Circle Advisory Board for Project Healing Waters, which is dedicated to physically and emotionally rehabilitating wounded or disabled military service personnel. He was honored by that organization with the Patriot Award for a lifelong commitment to our military veterans. In addition, he is a passionate supporter of ProStart for the National Restaurant Association Educational Foundation. He contributes time and resources to help young people explore career opportunities in the industry he loves. He makes supporting the development of the future leaders of the restaurant industry a personal priority.

Lance and his wife of 37 years, Paulette, have two adult daughters, Elizabeth and Ally-Catherine.

JIM LAVERTY

CHIEF FINANCIAL OFFICER

Jim has been part of the Golden Corral family for over 41 years. In 2014, Jim was appointed Senior Vice President of Finance and Administration of Golden Corral and GC Cares. In his current role as the Chief Financial Officer of Golden Corral Corporation, Jim directs the Accounting and IT Departments and is responsible for the protection of the financial assets of the company, coordination of the company’s budget, financial forecasting for the strategic plan and maintaining the company’s records.

Jim graduated with a B.S. in Accounting from Penn State University in 1979.

He is an avid golfer and sports enthusiasts as well as an active member of his church family. Making their home in Cary, NC, Jim and his wife enjoy spending time with their children and their spouses as well as their grandchildren.

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SHELLEY WOLFORD

CHIEF PEOPLE OFFICER

Shelley Wolford has worked in the hospitality industry for over 25 years. She joined the extended leadership team at Golden Corral Corporation ten years ago, first as Vice President of National Marketing for six years, before moving into a senior leadership role as Senior Vice President of Strategy & Communications. This year, Shelley’s role expanded to Chief People Officer, which includes leadership responsibility for Human Resources, while retaining her strategy and communications responsibilities.

Shelley also dedicates time to advancing meaningful industry causes through her roles as Foundation Board Vice Chair for the North Carolina Restaurant & Lodging Association, Advisory Board member for the Multicultural Foodservice & Hospitality Alliance, and Advisory Council member for the Global Foodservice Hospitality Exchange. In addition, she was recently appointed to the North Carolina Education and Workforce Innovation Commission to join educators and community leaders to ensure that the state has an effective and efficient workforce development system that meets the current and future needs of workers and businesses.

Shelley received her B.S. in Hotel and Food Administration from Boston University and an MBA from Georgetown University. She lives in Raleigh, North Carolina, with her husband Denny and their dog Nutmeg.

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PAUL “SKIP” HANKE

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CHIEF MARKETING OFFICER

Skip Hanke joined Golden Corral Corporation as Chief Marketing Officer (CMO) in 2021. Skip is responsible for Golden Corral’s National Marketing, Advertising, and Media Plan, as well as its Local Store Marketing and Off-Premise Business. As CMO, Skip is also responsible for Food & Beverage / Culinary Innovation, Guest Insights, and Purchasing.

As a 4th Generation U.S.Navy Veteran, Skip achieved the rank of Lieutenant as a United States Naval Officer.

Skip holds both a BA in Economics with distinction from Duke University (cum laude) and a Masters of Business Administration (MBA) with distinction from Northwestern University’s J.L. Kellogg Graduate School of Management. An avid golfer and sports fan, he lives in Cary, North Carolina.

CHIEF DEVELOPMENT OFFICER

David Conklin has worked in the hospitality industry for over 22 years. He joined the Golden Corral Senior Leadership Team 8 years ago, first as the Senior Vice President of Development before being promoted to Chief Development Officer. David leads our efforts for Company Growth and Brand Expansion, Innovation and Remodels. He is responsible for Franchise Development, Real Estate, Construction and Coastal Equipment – Golden Corral’s equipment company. He also dedicates time to the expansion of the hospitality industry and increasing visibility of the industry as a career path by supporting the East Carolina University School of Hospitality Leadership as an Advisory Board Member.

David received his both his B.A. in Legal Studies, and J.D. from the State University of New York at Buffalo. He lives in the Raleigh, North Carolina area with his family.

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CHAPPELL PHILLIPS

EXECUTIVE VICE PRESIDENT / GENERAL COUNSEL & SECRETARY

Chappell Phillips is the Executive Vice President, General Counsel & Secretary of Golden Corral Corporation, leading the company’s Legal Department and overseeing all legal aspects of key strategic activities. He has been a member of the Senior Leadership Team since 2017, first as Senior Vice President before being promoted to Executive Vice President in 2021. He has also served as an officer of GC Cares since its inception in 2017. Prior to joining Golden Corral in 2013 as Assistant General Counsel, Chappell spent 18 years practicing in-house at various companies, including 11 years with Kimball International, a global manufacturer based in Indiana.

Chappell enjoys actively advocating for the interests of the restaurant industry as a member of the Board of Directors of the Restaurant Law Center, serving as Chairman from 2020 through 2022.

A native Tar Heel, Chappell received a BA in Latin American Studies and JD from the University of North Carolina at Chapel Hill. Chappell is licensed to practice law in North Carolina. He and his wife Elaine live in Hillsborough, NC and have seven children and a dog Luna. Outside of work he enjoys time with family and church friends, playing pickleball, tennis, and basketball, and attending UNC basketball games.

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FAQs

How do I get a refund from Golden Corral? ›

Please call the restaurant directly to request a refund or email %SupportEmailAddress% with a description of the issue you experienced.

What Time Is Golden Corral breakfast? ›

over a year ago. Because of its breakfast menu as well as its reputation as a fresh bakery, Golden Corral restaurants are open fairly early (usually at 7:00-7:30 AM) to get started baking fresh rolls, bread and desserts for the day, so enjoy some fresh baked goods right out of the oven!

Is Golden Corral back to normal? ›

Golden Corral is now back to their normal buffet but are taking necessary precautions (100820) Hours: 10:45 a.m. to 9:30 p.m. Making pleasurable dining affordable for every guest, at every restaurant, every day.

How much is Golden Corral Massachusetts? ›

Golden Corral breakfast price is: $8.69. The price for Golden Corral lunch buffet is: $9.95 per adult. Dinner begins at 4 pm any day of the week. You will be charged the amount of $11.99 as well as $2.19 for the beverages.

Do you tip at Golden Corral? ›

tipping AND Golden Corral, life IS sweet. You don't tip 20% at a buffet because the worker is a busser, not a server.

Where is the headquarters for Golden Corral? ›

Who owns Golden Corral? ›

How many Golden Corral locations are there? ›

The company has since expanded to nearly 500 locations across the United States; about 100 of them are company-owned. The others are franchised stores.

What does cafeteria style mean at Golden Corral? ›

In the cafeteria-style model, stanchions are set up around the buffet areas and now-common floor markers tell customers where to stand as they line up for their food. Golden Corral staff then serve customers the food they request, eliminating the need for customers to touch utensils.

Is Golden Corral closing locations? ›

Buffet chain Golden Corral announced the closure of its 35 corporate stores due to the impact of the coronavirus and that it has furloughed 2,290 employees.

How many Golden Corral locations are there 2022? ›

How many Golden Corral locations are there in the United States in 2022? There are 397 Golden Corral locations in the United States as of September 09, 2022. The state with the most number of Golden Corral locations in the US is Texas, with 55 locations, which is 13% of all Golden Corral locations in America.

Does Golden Corral have military discount? ›

Golden Corral offers a legendary, endless buffet with a variety of delicious familiar favorites and new menu offerings for breakfast, lunch and dinner. Depending on location you can save 10-20 percent off your buffet meal with your military ID.

How much do you tip a buffet waitress? ›

Sit-down restaurants and buffets

Tip somewhere between 15 to 20 percent for sit-down meal. Buffets can be less — about 10 percent.

Do you tip buffet waitress? ›

Tipping based on the buffet's services

The 10-percent or $1-$2 tip rule applies to typical buffets in which the server brings drinks to the table and takes used plates away. If the buffet has a self-serve beverage station, a $1 tip is appropriate, unless the server provides exceptional service.

Do servers prefer cash tips? ›

Restaurants and Dining Out

According to The Takeout's advice columnist The Salty Waitress, most food industry servers prefer cash tips. They receive that money right away, instead of potentially having to wait until the next payday to receive credit card tips.

Who is the CEO of Golden Corral? ›

When did Golden Corral open? ›

Who is Easter Maynard? ›

About Easter

Easter Maynard is the Executive Director of the ChildTrust Foundation and the Director of Charitable Giving for IMC, parent company of Golden Corral. She received her bachelor's degree from Wake Forest University and her Masters in Social Work from UNC Chapel Hill.

What steak does Golden Corral use? ›

Our tender, juicy USDA Signature Sirloin Steaks are cooked to order every night of the week. Enjoy a perfectly grilled steak, just how you like it, along with all the salads, sides and buffet favorites you love at Golden Corral.

How much does a Golden Corral franchise owner make? ›

Salary Details for a Franchise Owner at Golden Corral

The estimated base pay is $74,083 per year. The estimated additional pay is $38,892 per year.

Where is the biggest Golden Corral? ›

Branson's Golden Corral Buffet is the largest in the world, with a seating capacity of over 650.

How many Old Country Buffets are there in the United States? ›

So, Is Old Country Buffet Closing? With only 17 Old Country Buffet restaurants open in the United States in 2022, most likely, the restaurant won't be around forever.

What is the ticker symbol for Golden Corral? ›

Common Stock (GDEN)

Is Golden Corral coming back to Cross Lanes WV? ›

Golden Corral restaurant in Cross Lanes reopens, will serve food cafeteria style. CROSS LANES, W.Va. (WCHS/WVAH) — While some Golden Corral restaurants in the region are closing, the Golden Corral in Cross Lanes has reopened to serve guests in the dining room.

How do I request a refund? ›

Explore refund request options
  1. Go to play.google.com.
  2. At the top right, click your profile icon.
  3. Select Payments & subscriptions. ...
  4. Find the order you want to return.
  5. Select Request a refund or Report a problem.
  6. Choose the option that describes your situation.
  7. Complete the form and note that you'd like a refund.

Can you get a refund on just eat? ›

We try to refund customers with account credit, which helps us to process refunds as quickly as possible. The account credit amount will be added to your Just Eat account within a few days. Once it's added to your account, you can use this on your next order.

How long does it take to get a refund from just eat? ›

5 to 7 days.

How do I use just eat refund credits? ›

To use your voucher:
  1. Sign in to the desktop version of the website (Sorry you can't use this code on our app just yet)
  2. Head to your account here.
  3. Click 'Account Credit' and pop the voucher code in the box provided then click 'OK.
  4. Hit 'Ok'
  5. If the code has worked you will see a 'Paycode Activated' message.

How do I get a refund via email? ›

01An email template for an overpayment

I presume that I did not check how much you gave me in return for the amount of money I gave you. I was in such a hurry to get home that I didn't look at the change I received for the cake. I would like to request a refund of $100 dollars for the excess amount of money I paid.

Can I get a refund from my credit card company? ›

If you're not satisfied with the merchant's response, you may be able to dispute the charge with your credit card company and have the charge reversed. This is sometimes called a chargeback. Contact your credit card company to see whether you can dispute a charge.

Does a refund count as a payment? ›

Refunds don't count as payments toward your monthly bill. They're credited to your account and will show up as statement credits. If your refund hasn't arrived by the time your credit card payment is due, you might still have to make at least the minimum required payment.

Who pays for refunds on Just Eat? ›

Just Eat automatically grants refunds to customers who request them. Previously, the company would approach takeaways asking if they accepted the refund and if the individual business said no, Just Eat would provide the money itself.

Is Just Eat more expensive than ordering direct? ›

Which? found: orders on Deliveroo were the most expensive, costing an average of 31% more than ordering directly. UberEats cost an extra 25% Just Eat orders were 7% more expensive.

How do I speak to someone on Just Eat? ›

You can speak to one of our takeaway-loving team members on +353(0) 1 8727863.

How do I make a formal complaint on Just Eat? ›

Simply call 0345 561 0156 to connect with a Just Eat customer agent to resolve your complaint.

Why was my order Cancelled on Just Eat? ›

The restaurant may be forced to cancel your order due to exceptional circumstances such as sold-out products, technical problems or extreme weather conditions. Just Eat will only cancel your order if we can't reach the restaurant for confirmation.

How do I get my free refund from uber eats? ›

Uber Eats Refund Policy

Uber Eats' refund policy is, by and large, pretty simple: if you receive an incorrect item in your order, a whole order that's incorrect, or you don't receive an item or order at all, they will provide you with a refund if you reach out to them within seven days of the order.

Where is my Just Eat credit? ›

Go to your Just Eat account. Visit Your account, and go to Account credit. If you've successfully redeemed your gift card, it shows in your account balance history.

What does account credit on Just Eat mean? ›

There are currently two types of Just Eat voucher – those you add to your account for future use (account credit) and those you add when you're making an order (discount voucher).

Where is my account on Just Eat app? ›

Log in to your Just Eat account. Hover over your username in the top, right-hand corner of the page. Select 'Your account'

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